Chara Magenta Maxi Dress

Size Guide – Runaway The Label

The measurements below reflect body measurements, not garment dimensions.

Sizing Comparison: Based on our comparisons with ASOS, we’ve found that Runaway The Label’s sizing tends to run slightly larger. If you’re between sizes or prefer a more fitted look, we recommend sizing down.

Size	UK/AU	US	Bust (in)	Bust (cm)	Waist (in)	Waist (cm)	Low Hip (in)	Low Hip (cm)
XXS	4	0	31	79	24	61	35	89
XS	6	2	32	81	25	63	36	91
S	8	4	34	86	27	68	38	96
M	10	6	36	91	29	73	40	101
L	12	8	38	96	31	78	42	106
XL	14	10	40	101	33	83	44	111

Since sizing can vary based on garment design, fabric, and structure, we recommend using this chart as a general guide. If you have any questions about sizing, feel free to contact us at info@forluxesake.co.uk.

Important: Runaway The Label is an Australian brand and does not follow standardised sizing. Fit may vary depending on the fabric, style, and design.

Order before 12pm Monday to Friday and your order will be dispatched on the same day (if in stock). Orders placed after 12pm will be dispatched the following working day (Monday-Friday).

Pre-orders are usually dispatched the next working day after stock is delivered. Please scroll down for more information regarding pre-orders.

WHAT DELIVERY PROVIDER DO YOU USE?

Our UK delivery provider is Royal Mail. All orders are shipped via a tracked service.

Express shipping is FREE on orders over £100 – no discount code is required; this will automatically be applied at checkout.

Royal Mail Express delivery time is 1-2 working days from dispatch but most orders arrive next day.

Guaranteed Next Day Delivery by Royal Mail is only available at certain times. Please contact us before placing your order so we can add this as a delivery option.

DO YOU SHIP WORLDWIDE?

Yes, we do. All international orders are sent fully tracked. Please note that we ship orders DDU (Delivered Duties Unpaid), which means the customer is responsible for paying taxes and customs charges.

We offer Free Shipping on International Orders over £250.

Please ensure that all customs duties, taxes, and fees are paid by the recipient once the parcel arrives in the destination country.

DDU (Delivered Duty Unpaid) means the recipient is responsible for paying the destination country's customs charges, duties, or taxes.
Parcels will be held by customs until any outstanding payments are made.

Failure to pay any customs charges may result in the parcel being returned, delayed, or, in some cases, destroyed.

WHY HASN'T MY ORDER BEEN DISPATCHED YET?

Please double-check if your order contains a pre-order item, or if there may be an issue with your order. If this happens, we will do our best to contact you as soon as we are aware.

WHAT HAPPENS IF MY ORDER ARRIVES LATE OR GETS LOST?

Unfortunately, sometimes our couriers experience delays in delivering orders. We apologise if your order doesn’t arrive within the advised timeframe, but this is out of our control. Once the parcel is handed over to the courier, we have the same visibility as you regarding tracking and delivery information.

We cannot make a claim or ask our courier to investigate a delayed or missing parcel until at least 10 working days have passed since the item was due to be delivered. Some couriers may take up to 30 days to investigate. As a small business, we cannot afford to resend or refund your order until this time has passed.

CAN I COLLECT MY ORDER?

Of course! We’re located in Stalybridge, Manchester, with the postcode SK15 2ST. You’ll see the 'Pick Up' option at checkout. As this is a home address, please contact us to arrange a suitable collection time.

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PRE-ORDERS

By placing an order for a pre-order item, you are agreeing to an estimated dispatch date. This is subject to change as it depends on supplier availability and is beyond our control. When delays occur, we will do our best to keep customers updated.

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HOW DO I KNOW IF I AM ORDERING A PRE-ORDER ITEM?

When selecting your required size, instead of seeing the green 'Add to Bag' button, you will see 'Pre-Order Now'. If you are unsure, please contact us.

WHAT IF I ORDER AN IN-STOCK ITEM AND A PRE-ORDER ITEM?

If you order multiple items and one is pre-order while the other is in-stock, the in-stock item will be held back until the pre-order item arrives, and both will be shipped together. As we are a small business, it is too expensive for us to part-ship orders. If you require the in-stock item before the pre-order item arrives, we recommend placing separate orders.

CAN I CANCEL MY PRE-ORDER?

Yes, please contact us as soon as possible if you'd like to cancel your pre-order. We charge a 4% fee to cover card processing fees, which will be deducted from your refund amount.

Returns Policy

At ForLuxeSake, customer satisfaction is our top priority. We strive to make the returns process as simple and straightforward as possible.

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Your Right to Return

You have the right to return items purchased online within 14 days of receiving them. To initiate a return, please notify us within this 14-day period.

For example, if your order was delivered on the 1st of the month, you have until the 15th to request a return.

Returns will only be processed if approval is obtained before the item is shipped back.

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How to Return

UK Customers
To request a return, please log into your account, select the order you’d like to return, and click on 'Request a Return'. Complete the required information and allow up to 24 hours for approval. If approved, we’ll email you a printable Royal Mail returns label. (Please note: The cost of the label is £3.99, which will be deducted from your refund.)

International Customers 
All International Customers (and UK Customers who wish to arrange own return postage) please contact us via email at info@forluxesake.co.uk with the subject line "Returns Request," or reach out via our Live Chat. Be sure to include your order number, the details of the items you wish to return, and the reason for the return. Again, please allow up to 24 hours for approval. Once approved, you’ll receive an email with instructions on how and where to return the items.

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Return Conditions

To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all tags attached.

If your order arrived in a gift box, there's no need to return the box. However, please ensure that the items are sent back in their garment bag and postal bag to prevent damage during transit.

Please ensure that the parcel fits within the following maximum size: 45 x 35 x 16 cm.

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Processing Your Return

Once we receive your returned items, we aim to inspect and process your refund within 24 hours. Refunds will be issued to your original payment method, and you’ll receive a confirmation email once the refund is processed.

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Return Shipping Costs

We offer a Royal Mail returns label for £3.99, which will be deducted from your refund. The label will be valid for 7 days from the date it is issued. Alternatively, you can arrange your own return postage. We recommend using a tracked service to ensure your return arrives safely.

Please retain proof of postage until your return has been received and processed.

If the item is faulty or incorrect, please contact us immediately for assistance.

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Exchanges

If you would like to exchange an item for a different size, please get in touch. Due to limited stock, we cannot always accommodate exchanges, but we will do our best to assist you.

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Contact Us

If you have any questions about our returns policy or need help with your return, please contact us at info@forluxesake.co.uk or via our online chat. We’re here to assist you!

Thank you for shopping with ForLuxeSake!

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Some Other FAQs

Have you received my return?

If tracking shows your return has been delivered, don’t worry—we’ve received it. Please note, you will only receive an email once your refund has been processed. If it’s been more than 48 hours since your return was delivered and you haven’t received an email, please get in touch with proof of postage/tracking, and we’ll investigate.

If we do not receive your return and you arranged your own return postage, it is your responsibility to contact the courier for compensation. Be sure to keep proof of postage and always use a tracked/signed-for service with appropriate insurance or coverage. Depending on the courier, there may be a short window to raise a dispute—please keep this in mind. Based on our experience, parcels posted from the UK that are not delivered within 7–10 days are usually considered lost and should be claimed through the courier. We cannot claim this on your behalf, but we can guide you in the right direction.