Returns
Returns Policy
Here at ForLuxeSake customer satisfaction is our top priority. We aim to make the returns process as straightforward as possible while ensuring compliance with UK law.
Your Right to Return
Under UK law, you have the right to return items purchased online within 14 days of receiving them. If you decide to return an item, you must notify us within this 14-day period. You will then have an additional 14 days from the date of your notification to send the items back to us.
For example, if your order was delivered on the 1st of the month, you have until the 15th to request a return and until the 29th to send this back to us.
We will only process returns which have been approved prior to sending.
To initiate a return, please contact us via email info@forluxesake.co.uk with the subject title 'Returns Request' OR leave a message via our Live Chat with your order number and details of the items you wish to return and reason for the return. Please allow 24 hours for approval. You will receive an email with instructions on how and where to return. To be eligible for a return, items must be in its original condition, unworn, unwashed, and with all tags attached.
Processing Your Return
Once we receive your returned item(s), we aim to inspect and process your refund within 24 hours. Refunds will be issued to your original payment method, and you will receive a confirmation email once the refund has been processed.
Return Shipping Costs
Customers are responsible for the return shipping costs. We recommend using a tracked service to ensure the safe arrival of your return. Please keep hold of your proof of postage until your return has been received and processed by us.
If the item is faulty or incorrect, please contact us.
Exchanges
If you would like to exchange for a different size please get in touch, our stock levels are quite small so we can't always accommodate this, but we will try our best!
Contact Us
If you have any questions about our returns policy or need assistance with your return, please contact us at info@forluxesake.co.uk or via our online chat - We’re here to help!
Thank you for shopping with ForLuxeSake!
Some other FAQs
Have you received my return?
- If your tracking shows your return has been delivered to us then don't worry, we have it, please note you will only receive an email to say your refund has been processed. If it has been more than 48 hours since your return was delivered you haven't received an email from us, please get in touch with your proof of postage / tracking so we can investigate.
- If for whatever reason we do not receive your return, as you are the sender it is your responsibility to contact the courier to obtain compensation. This is why it is important to keep hold of your proof of postage and always post your returns via a tracked / signed for service with appropriate insurance/cover. Depending on which courier you use there may be a short time frame to raise a dispute - please keep this in mind. Based on experience, parcels posted from the UK which are not delivered within 7-10 days would usually be classed as lost and would need to be claimed for. We cannot do this on your behalf but can definitely help point you in the right direction.
How soon will I get my refund?
- Once your return is received and inspected, if satisfactory your refund will be processed, and a credit will automatically be applied original method of payment, depending on your bank this can take up to 7 workings days - but is usually much quicker!