Contact Us
Contact Us
Please note we are having issues with our emails going to junk/spam folders for some email hosts, please check your junk/spam folder if you waiting for a response from us via email, or haven't received your order confirmation. Alternatively for a quicker reaponse please contact us via Live Chat on the website, or via Instagram.
Have Questions? Start Here!
Before reaching out, check out our frequently asked questions for quick answers:
Where is my order?
To track your order, please log into your account. If your order hasn’t been dispatched yet, it may be due to one of the following reasons:
- Order placed after cut-off time: We aim to process orders placed Monday-Friday before 12pm same day. Orders placed after 12pm will be dispatched the following business day (Monday-Friday).
- Pre-order items: Pre-Order dates are always estimates and are subject to change.
Once your order has been dispatched, you’ll receive a tracking link via email.
The estimated dispatch date has passed, and my order hasn’t shipped yet.
Pre-order dispatch dates are estimated and sometimes delays can occur due to factors beyond our control, such as customs clearance or courier staffing issues (e.g., COVID-19). If a delay happens, we’ll contact you with an updated dispatch date.
Have you received my return?
We will notify you once your refund has been processed, not when your parcel arrives. Once we receive your returned items, we aim to inspect and process your refund within 24 hours. Refunds will be issued to your original payment method, and you will receive a confirmation email once your refund has been processed.
Need further assistance?
The quickest way to reach us is via Live Chat on the website, or email at info@forluxesake.co.uk - Please include your order number in your message.
While we aim to respond as quickly as possible, please note that replies may take longer during busy periods.
For more information, don’t forget to check our Delivery and Returns pages.