SIZE GUIDE - RUNAWAY THE LABEL

Please refer to our sizing chart below to help determine your measurements. As sizing can vary from garment design, fabric and structure, we suggest using our sizing chart as a general guide to finding your measurements. If you have any sizing concerns, please contact us at info@forluxesake.co.uk

HOW OFTEN DO YOU DISPATCH?

We aim to dispatch orders placed Monday - Friday within 24 hours however during busy periods this may take longer. 

Pre-Orders will usually be dispatched the next working day after stock is delivered. Please scroll down to see more information regarding Pre-Orders.

WHAT DELIVERY PROVIDER DO YOU USE?

Our UK delivery provider is Royal Mail.  All orders are shipped via a Tracked service.

Standard shipping is FREE on orders over £80 - No discount code is required this will automatically be applied at checkout.

• Royal Mail Standard delivery time is 3-4 working days from dispatch.
• Royal Mail Express delivery time is 1-2 working days from dispatch.
  

Next Day Delivery by Royal Mail is only available at certain times, please contact us before placing your order so this can be added as a delivery option.

DO YOU SHIP WORLDWIDE?
Yes we do. All international orders are sent fully tracked. Please note we ship orders DDU (Delivered Duties Unpaid) which means the customer is responsible for paying taxes and customs charges.

We offer Free Shipping on International Orders over £200

WHY HASN'T MY ORDER BEEN DISPATCHED YET?

Please double check if your order contains a Pre-Order item, or there could be an issue with your order, if this happens we do our best to contact you as soon as we are aware.

WHAT HAPPENS IF MY ORDER ARRIVES LATE / GETS LOST?

Unfortunately sometimes our couriers experience delays in delivering your order, we do apologise if your order doesn’t arrive within the timeframe advised but this is out of our control, once the parcel is handed over to the courier we have the same visibility as you do to tracking/delivery information.
Unfortunately we cannot make a claim or ask our courier to investigate a delayed/missing parcel until at least 10 working days have passed since the item was due to be delivered. Some couriers can take up to 30 days to investigate. As we are a small business we cannot afford to resend or refund your order until this time has passed.

CAN I COLLECT MY ORDER?

Of course, we're located in Stalybridge, Manchester, our post code is SK15 2ST. You'll see the 'Pick Up' option at checkout. This is a home address, please contact us to arrange a suitable collection time. 

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PRE-ORDERS

By placing an order for a Pre-Order item you are agreeing to an estimated dispatch date. This is subject to change as it is dependent on supplier availability and is beyond our control. When delays do occur we try our best to keep customers updated. 

HOW DO I KNOW IF I AM ORDERING A PRE-ORDER ITEM?
When clicking on your required size, instead of seeing the green 'Add to Bag' you will see 'Pre-Order Now'. If you are unsure please contact us.

WHAT IF I ORDER AN IN STOCK ITEM AND A PRE-ORDER ITEM?
If you order multiple items and one of these is Pre-Order and the other is In Stock, the In Stock item will be held back until the Pre-Order item arrives and both will be shipped together, as we are a small business it is too expensive for us to part ship. If you require the in stock item before the pre order item is due to arrive we recommend placing separate orders.

CAN I CANCER MY PRE-ORDER? 
Yes, please contact us as soon as possible if you'd like to cancel. We do charge a 4% fee to cover our card processing fees. This will be deducted from your total refund amount.

Returns Policy
Here at ForLuxeSake customer satisfaction is our top priority. We aim to make the returns process as straightforward as possible while ensuring compliance with UK law.

Your Right to Return
Under UK law, you have the right to return items purchased online within 14 days of receiving them. If you decide to return an item, you must notify us within this 14-day period. You will then have an additional 14 days from the date of your notification to send the items back to us.

For example, if your order was delivered on the 1st of the month, you have until the 15th to request a return and until the 29th to send this back to us.

We will only process returns which have been approved prior to sending.

To initiate a return, please contact us via email info@forluxesake.co.uk with the subject title 'Returns Request' OR leave a message via our Live Chat with your order number and details of the items you wish to return and reason for the return. Please allow 24 hours for approval. You will receive an email with instructions on how and where to return. To be eligible for a return, items must be in its original condition, unworn, unwashed, and with all tags attached.

Processing Your Return

Once we receive your returned item(s), we aim to inspect and process your refund within 24 hours. Refunds will be issued to your original payment method, and you will receive a confirmation email once the refund has been processed.

Return Shipping Costs

Customers are responsible for the return shipping costs. We recommend using a tracked service to ensure the safe arrival of your return. Please keep hold of your proof of postage until your return has been received and processed by us.

If the item is faulty or incorrect, please contact us.

Exchanges

At this time, we do not offer direct exchanges. If you require a different size or color, please place a new order and return the original item for a refund.

Contact Us

If you have any questions about our returns policy or need assistance with your return, please contact us at info@forluxesake.co.uk or via our online chat - We’re here to help!

Thank you for shopping with ForLuxeSake! 

Some other FAQs

Have you received my return?

• If your tracking shows your return has been delivered to us then don't worry, we have it, please note you will only receive an email to say your refund has been processed. If it has been more than 48 hours since your return was delivered you haven't received an email from us, please get in touch with your proof of postage / tracking so we can investigate. 
• If for whatever reason we do not receive your return, as you are the sender it is your responsibility to contact the courier to obtain compensation. This is why it is important to keep hold of your proof of postage and always post your returns via a tracked / signed for service with appropriate insurance/cover. Depending on which courier you use there may be a short time frame to raise a dispute - please keep this in mind. Based on experience, parcels posted from the UK which are not delivered within 7-10 days would usually be classed as lost and would need to be claimed for. We cannot do this on your behalf but can definitely help point you in the right direction.

How soon will I get my refund?

• Once your return is received and inspected, if satisfactory your refund will be processed, and a credit will automatically be applied original method of payment, depending on your bank this can take up to 7 workings days - but is usually much quicker!