Contact Us

Please read through the below frequently asked questions:

WHERE IS MY ORDER?
Please log into your account to check the status of your order. If your order has not yet been dispatched yet this is usually because
1) you have ordered after the cut off, we dispatch Tuesday - Friday (cut off is 12pm)
2) you have placed an order for a pre-order item. Please check your order confirmation email, this will show the ESTIMATED dispatch date.

If your order has been dispatched, you can track it via the courier link provided on your dispatch email. Further details on delivery can be found here

THE ESTIMATED DISPATCH DATE HAS PASSED AND MY ORDER STILL HASN'T BEEN DISPATCHED
All pre-order dates are ESTIMATES, unfortunately sometimes delays beyond our control do occur (customs clearance, courier staff shortages due to covid). We do our best to contact customers to advise of the delay and new expected dispatch date should we need to. 

HAVE YOU RECEIVED MY RETURN?
We will only email you once your refund has been issued, not when your parcel has been delivered, so please allow up to 14 days for your return to be processed and a further 7 days for the refund to reach your account. Further details on Returns can be found here

If you need assistance the best way to contact us via email on info@forluxesake.co.uk or via Live Chat on the website.

Please include your order number in the message.

We aim to respond to all emails and messages ASAP but replies may take longer during busy periods.

Please read the information on our Delivery and Returns pages as further information is provided.

Our business and returns address is:
ForLuxeSake 
16 Blundering Lane
Stalybridge
Manchester
SK15 2ST