By placing an order for a Pre-Order item you are agreeing to an estimated dispatch date, this date is based on the expected delivery date for stock and unfortunately is not guaranteed. We usually ask for a 7 day buffer in case of any delays beyond our control (courier/customs issues).
HOW DO I KNOW IF I AM ORDERING A PRE-ORDER ITEM?
When clicking on your required size, instead of seeing the green 'Add to Bag' you will see 'Pre-Order Now'. This date is for future pre-orders, if you have pre-ordered already already and want to check the date estimated dispatch please refer to your order confirmation email.
WHAT IF I CHANGE MY MIND AND WANT TO CANCEL?
Cancellations must be requested within 24 hours of placing your order so we can update our supplier. Our Pre-Order items are ordered in specifically for each customer and as we are a small business, if you change your and want to cancel after 24 hours then unfortunately we are unable to offer a refund, instead we will transfer the amount to a Gift Card.
WHAT IF I ORDER AN IN STOCK ITEM AND A PRE-ORDER ITEM?
If you order multiple items and one of these is Pre-Order and the other is In Stock, the In Stock item will be held back until the Pre-Order item arrives and both will be shipped together, as we are a small business it is too expensive for us to part ship. If you require the in stock item before the pre order item is due to arrive we recommend placing separate orders.