HOW OFTEN DO YOU DISPATCH?
We are currently dispatching every Tuesday, Wednesday & Thursday (order by 2pm). Friday dispatch for Saturday delivery is available on request, please contact us before purchasing if you require Saturday delivery. Pre-Orders will usually be dispatched the next working day after stock is delivered. Please read our Pre-Order here policy before purchasing a Pre-Order item.
WHAT DELIVERY PROVIDER DO YOU USE?
Our main delivery provider is Royal Mail, we offer 1st and 2nd Class Signed For and Next Day Delivery - dispatching Tuesday - Thursday (order by 2pm). International Delivery has been suspended for the time being. From 4th January 2021 we will be trailing DPD Express.
WHAT DELIVERY OPTIONS ARE THERE?
Royal Mail's delivery options are based on size / weight of your parcel, only options suitable for your order will be displayed at checkout.
|Service Name||Dispatch Days||Delivery Speed *From Dispatch*||Tracked||Parcel Size||Price|
|DPD Express||Mon-Fri - By 2pm||Aims to Deliver Next Working Day||Yes||-||£5.99|
|Royal Mail 1st Class Signed For||Tue-Thurs - By 2pm||Aims to Deliver in 2 Working Days||No - Signature on Delivery||Large Letter||£3.99|
|Royal Mail 1st Class Signed For||Tue-Thurs - By 2pm||Aims to Deliver in 2 Working Days||No - Signature on Delivery||Small Parcel up to 1kg||£5.99|
|Royal Mail 1st Class Signed For||Tue-Thurs - By 2pm||Aims to Deliver in 2 Working Days||No - Signature on Delivery||Small Parcel up to 2kg||£7.99|
|Royal Mail Special Delivery||Tue-Thurs - By 2pm||Guaranteed by 1pm Next Working Day||Yes||Large Letter||£7.99|
|Royal Mail Special Delivery||Tue-Thurs - By 2pm||Guaranteed by 1pm Next Working Day||Yes||Small Parcel up to 1kg||£9.99|
|Royal Mail Special Delivery||Tue-Thurs - By 2pm||Guaranteed by 1pm Next Working Day||Yes||Small Parcel up to 2kg||£11.99|
|Saturday Royal Mail Special Delivery||Friday - By 2pm||Guaranteed by 1pm Saturday||Yes||Large Letter||£12.99|
|Saturday Royal Mail Special Delivery||Friday - By 2pm||Guaranteed by 1pm Saturday||Yes||Small Parcel up to 1kg||£14.99|
|Saturday Royal Mail Special Delivery||Friday - By 2pm||Guaranteed by 1pm Saturday||Yes||Small Parcel up to 2kg||£16.99|
WHAT HAPPENS WHEN MY ORDER IS DISPATCHED? - Royal Mail
HOW WILL ROYAL MAIL DELIVER MY ORDER?
In order to protect both customers and staff Royal Mail are minimising contact during delivery. They will no longer be handing over the hand-held devices to customers to capture signatures but instead log the name of the person accepting the item. Additionally, for all customers where they need to deliver any item that won’t fit through your letterbox, they will place your item at your door. Having knocked on your door, they will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
WHERE IS MY ORDER? - Royal Mail
You will be emailed a tracking link when your order leaves us and is handed over to Royal Mail. If you have selected the Signed For service, the tracking will only update from ‘Accepted at Post Office’ once a delivery attempt has been made. If you have selected Special Delivery, this includes a fully tracked service and will update throughout your orders journey. If Royal Mail try to deliver your parcel and nobody is home to receive it they will leave a card for you to rearrange the delivery, this will also be shown on your online tracking.
WHY HASN'T MY ORDER BEEN DISPATCHED YET?
Please double check if your order contains a Pre-Order item. Further info on Pre-Orders is available here.
WHAT HAPPENS IF MY ORDER ARRIVES LATE / GETS LOST?
With the current situation sometimes Royal Mail experience delays in delivering your order, we do apologise if your order doesn’t arrive within the timeframe advised but this is out of our control, once the parcel is handed over to Royal Mail we have the same visibility as you do to tracking/delivery information.
Unfortunately we cannot make a claim or ask Royal Mail to investigate a delayed/missing parcel until at least 10 working days have passed since the item was due to be delivered. Royal Mail can take up to 30 days to investigate. As we are a small business we cannot afford to resend or refund your order until this time has passed.
CAN I COLLECT MY ORDER?
Of course, we're located in Stalybridge, Manchester, our post code is SK15 2ST. You'll see the 'Pick Up' option at checkout.